Definitions

For the purposes of these Terms of Service (“ToS”), the following definitions shall apply:

 

• Initial Term - The first contract period for which services are provided under this agreement, commencing on the Service Start Date and ending at the conclusion of the agreed billing cycle as specified in the order confirmation.

• Service Start Date - the date on which the Company begins providing services to the Customer as specified in the Order Confirmation, or if no date is specified, the date on which the Company first delivers services to the Customer. All references to days and time periods run from this date.

• Renewal Term - Any subsequent contract period following the Initial Term, triggered by automatic renewal pursuant to Clause 8.

• Upgraded Package - Any change from a customer’s current package to a higher‑tier package or additional services, whether the upgrade occurs during or at the end of the current term.

• Discounted Rate - A reduced price, promotional offer, or special rate agreed with the customer for the Initial Term of an Upgraded Package, which is lower than the standard published rate for that package.

• Pro‑Rata Basis - A calculated charge proportionate to the remaining period of the current billing cycle in which the upgrade takes effect.

• Customer Goals Forms - The documentation, whether electronic or physical, completed by or for the customer which outlines objectives, package details, and cancellation terms relevant to their service plan.

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1. Acceptance of Terms
   Your use of our services is subject to these Terms of Service (“ToS”). By using our services, you acknowledge that you have read, understood, and agreed to be bound by these terms.

2. User Conduct
   You agree to use our services responsibly and in compliance with all applicable laws and regulations. Any misuse of our services, including but not limited to harassment, fraud, or the distribution of harmful content, may result in termination of your account.

3. Intellectual Property Rights
   All content provided through our services is the property of our company or its content suppliers and is protected by applicable intellectual property laws. You agree not to copy, distribute, or create derivative works from any content available through our services without our express written permission.

4. Disclaimer of Liability
   Our services are provided on an “as is” and “as available” basis. We disclaim all warranties, express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.

5. Privacy Policy
   Your privacy is important to us. Our Privacy Policy, which forms part of these ToS by reference, describes how we collect, use, and protect your personal information.

6. Sustainability Policy
   Our sustainability policy commits Nexus to helping clients deliver projects that minimise environmental impact, use resources efficiently and create healthy, future‑ready buildings.

7. Ethics Policy
   Our ethics policy commits Nexus to doing business with integrity, respecting people and the law, and choosing to work only with organisations whose conduct aligns with our values.

8. Termination of Accounts
   We reserve the right to terminate or suspend your account and access to our services at any time, for any reason, including breach of these ToS.

9. Automatic Renewal
   Unless stipulated otherwise, this agreement will automatically renew for successive terms equal in length to the Initial Term unless terminated by either party with at least sixty (60) days’ written notice prior to the end of the current term. If such notice is not provided, your account will automatically renew, and the payment method on file will be charged the applicable fee for the upcoming term. For the avoidance of doubt, any renewal of a Starter Package shall be charged, in addition to the standard renewal fee, at the standard rate of £605 (six hundred and five pounds) per project opportunity in effect at the time of renewal, and not at any discounted or promotional rate previously applied, unless the Customer has provided valid written notice of cancellation in accordance with this Clause 9. It is your responsibility to ensure that all contact information, payment details, and renewal preferences are kept up to date. A refund under Clause 10 (Money‑Back Guarantee) does not waive the Company’s right to charge renewal fees if the Customer does not validly cancel in accordance with this Clause 9.

10. Money‑Back Guarantee on Legacy 6-Month Starter Packages
    10.1 Guarantee scope and period. Subject to the other provisions of these ToS, the Company offers a single, unconditional money‑back guarantee valid only for the first thirty (30) days following the Service Start Date for the six‑month Starter Package (the “Guarantee Period”). This Guarantee Period is strictly limited to thirty (30) days from the Service Start Date and does not extend to any portion of the six (6) month Starter Package term beyond that thirty (30) day Guarantee Period. No refunds will be available under this clause after the expiry of the Guarantee Period except as required by applicable law.

10.2 How to claim. To obtain a refund under this clause the Customer must notify the Company in writing within the Guarantee Period, specifying the Customer’s name, Order Confirmation number, and a brief statement that the Customer elects to exercise the money‑back guarantee. The Company will acknowledge receipt and, if the claim qualifies, will process any qualifying refund within thirty (30) days of receipt of the Customer’s written notice.

10.3 Exclusions - third‑party costs and contractor pricing. The Guarantee covers only amounts paid to the Company for its services and expressly excludes any amounts paid by the Customer to third parties (including contractors, suppliers, sub‑contractors, or other vendors) in connection with Projects, contractor pricing, or any out‑of‑pocket project expenses. The Company shall have no liability and will not provide refunds for costs, fees, deposits, or charges invoiced or imposed by any third party. For the avoidance of doubt, differences in project pricing, contractor quotes, or third‑party fees are outside the scope of this Guarantee.

10.4 Customer cooperation and reductions. The Guarantee is conditional on the Customer having complied with its obligations under these ToS, including but not limited to providing accurate Customer Goals Forms, timely access to required information, and reasonable cooperation with the Company’s requests. The Company may withhold or proportionately reduce any refund if the Customer’s failure to cooperate or other breach of the ToS materially prejudices the Company’s ability to provide the services during the Guarantee Period.

10.5 Abuse and previous refunds. The Company reserves the right to refuse or limit a refund where it reasonably believes the Guarantee is being abused, or where the Customer has obtained a refund under this Guarantee within the preceding twenty‑four (24) months.

10.6 Effect of refund on relationship. Acceptance of a refund under this Clause 10 terminates the Customer’s right to further services under the applicable Order unless the parties expressly agree otherwise in writing; however, it does not relieve the Customer from any outstanding obligations incurred prior to the effective date of the refund where such obligations are expressly excluded from refund. Any such termination does not affect the Company’s right to charge renewal fees under Clause 9 if the Customer does not validly cancel prior to renewal.

11 Governing Law
These ToS, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the applicable jurisdiction.

12 Changes to the Terms
We reserve the right to modify these ToS at any time. Your continued use of our services after modifications have been posted constitutes your acknowledgment of the changes and your agreement to abide by the modified ToS